{"id":3056,"date":"2025-11-25T18:04:43","date_gmt":"2025-11-25T17:04:43","guid":{"rendered":"https:\/\/awb.de\/refund-return-policy\/"},"modified":"2025-11-28T17:49:13","modified_gmt":"2025-11-28T16:49:13","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/awb.de\/en\/refund-return-policy\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"\t\t
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R\u00fcckgabe & Umtausch (Kulanz) <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Dear Customer,<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Even though we are not legally obliged to offer returns in Switzerland, we would like to give you the opportunity to return products within a certain period as a gesture of goodwill<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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1. Return period<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  • As a gesture of goodwill,<\/strong> we grant a return period of 30 days after delivery<\/strong> without giving reasons (EU-compliant).<\/p><\/li>

  • Please note that personalised or custom-made products are excluded from return.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    2. Conditions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    In order for us to process the return, the following conditions must be met:<\/p>

    • The product is unused <\/strong>and in its original packaging<\/strong>.<\/p><\/li>

    • Accessories, manuals or inserts are all present.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      3. Return process<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      a) Please send an email to<\/strong>: in**<\/span>@*<\/span>wb.de<\/span><\/p>

      b) Please provide the following information<\/p>

        • order number<\/p><\/li>

        • Product name \/ SKU<\/p><\/li>

        • Reason for return (optional)<\/p><\/li><\/ul><\/li>

        • We will confirm your return by email and inform you of the next steps.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          4. Shipping costs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          • Standard returns shall be sent back at your own expense, unless otherwise agreed.<\/p><\/li>

          • After receiving and inspecting the goods, we will refund the purchase price to the original payment method within 7 working days.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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            \n\t\t\t\t\t\t\n\t\t\t\t\t\t\tNote\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

            \n\t\t\t\t\t\tThis is a voluntary goodwill offer.

            We reserve the right to refuse returns if the conditions are not met.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            R\u00fcckgabe & Umtausch (Kulanz) Dear Customer, Even though we are not legally obliged to offer returns in Switzerland, we would like to give you the opportunity to return products within a certain period as a gesture of goodwill. 1. Return period As a gesture of goodwill, we grant a return period of 30 days after […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":26,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3056","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/awb.de\/en\/wp-json\/wp\/v2\/pages\/3056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/awb.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/awb.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/awb.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/awb.de\/en\/wp-json\/wp\/v2\/comments?post=3056"}],"version-history":[{"count":2,"href":"https:\/\/awb.de\/en\/wp-json\/wp\/v2\/pages\/3056\/revisions"}],"predecessor-version":[{"id":3058,"href":"https:\/\/awb.de\/en\/wp-json\/wp\/v2\/pages\/3056\/revisions\/3058"}],"wp:attachment":[{"href":"https:\/\/awb.de\/en\/wp-json\/wp\/v2\/media?parent=3056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}