{"id":3998,"date":"2025-11-25T18:04:43","date_gmt":"2025-11-25T17:04:43","guid":{"rendered":"https:\/\/awb.de\/remboursement-retours\/"},"modified":"2025-12-10T13:05:20","modified_gmt":"2025-12-10T12:05:20","slug":"remboursement-retours","status":"publish","type":"page","link":"https:\/\/awb.de\/fr\/remboursement-retours\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3998\" class=\"elementor elementor-3998 elementor-264\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7cf066 e-flex e-con-boxed e-con e-parent\" data-id=\"e7cf066\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_slide_duration&quot;:2500,&quot;background_slideshow_transition_duration&quot;:2500,&quot;background_slideshow_ken_burns&quot;:&quot;yes&quot;,&quot;background_slideshow_gallery&quot;:[],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_ken_burns_zoom_direction&quot;:&quot;in&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f39a227 e-con-full e-flex e-con e-child\" data-id=\"f39a227\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:3684,&quot;url&quot;:&quot;https:\\\/\\\/awb.de\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/durchsichtige-quarzkristallhaufen-mit-perfekt-geformten-sechseckigen-prismen.jpg&quot;},{&quot;id&quot;:3685,&quot;url&quot;:&quot;https:\\\/\\\/awb.de\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/bergkristall-e1759092941173.jpg&quot;},{&quot;id&quot;:3686,&quot;url&quot;:&quot;https:\\\/\\\/awb.de\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/reflexion-der-berge-und-alten-gebaude-im-see-mit-einem-holzernen-pier-im-vordergrund-scaled.jpg&quot;},{&quot;id&quot;:3835,&quot;url&quot;:&quot;https:\\\/\\\/awb.de\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/schones-bild-des-mondes-gegen-den-himmel.jpg&quot;}],&quot;background_slideshow_ken_burns&quot;:&quot;yes&quot;,&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500,&quot;background_slideshow_ken_burns_zoom_direction&quot;:&quot;in&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c60c7f5 e-flex e-con-boxed e-con e-parent\" data-id=\"c60c7f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b695c53 e-con-full e-flex e-con e-child\" data-id=\"b695c53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e4cfdf elementor-widget elementor-widget-heading\" data-id=\"8e4cfdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Retours et \u00e9changes (\u00e0 titre commercial) <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e42c41c elementor-widget elementor-widget-heading\" data-id=\"e42c41c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ch\u00e8re cliente, cher client,<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfec870 elementor-widget elementor-widget-text-editor\" data-id=\"bfec870\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>M\u00eame si nous ne sommes pas l\u00e9galement tenus d&rsquo;offrir des retours en Suisse, nous souhaitons vous donner la possibilit\u00e9, <strong data-start=\"413\" data-end=\"423\">\u00e0 titre commercial,<\/strong> de retourner les produits dans un certain d\u00e9lai.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-935e773 e-con-full e-flex e-con e-child\" data-id=\"935e773\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-341b81b elementor-widget elementor-widget-heading\" data-id=\"341b81b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. D\u00e9lai de retour<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bde093 elementor-widget elementor-widget-text-editor\" data-id=\"0bde093\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"536\" data-end=\"605\"><p data-start=\"538\" data-end=\"605\"><strong>\u00c0 titre commercial<\/strong>, nous accordons un d\u00e9lai de retour <strong data-start=\"553\" data-end=\"594\">de 30 jours apr\u00e8s la livraison<\/strong> sans indication de motif (conforme \u00e0 la r\u00e9glementation europ\u00e9enne).<\/p><\/li><li data-start=\"606\" data-end=\"724\"><p data-start=\"608\" data-end=\"724\">Veuillez noter que les produits personnalis\u00e9s ou fabriqu\u00e9s sur mesure ne peuvent \u00eatre retourn\u00e9s.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24be442 elementor-widget elementor-widget-heading\" data-id=\"24be442\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Conditions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d43a6b elementor-widget elementor-widget-text-editor\" data-id=\"8d43a6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"753\" data-end=\"838\">Pour que nous puissions traiter le retour, les conditions suivantes doivent \u00eatre remplies :<\/p><ul data-start=\"839\" data-end=\"973\"><li data-start=\"839\" data-end=\"907\"><p data-start=\"841\" data-end=\"907\">Le produit est <strong data-start=\"857\" data-end=\"870\">neuf <\/strong>et <strong data-start=\"882\" data-end=\"904\">dans son emballage d&rsquo;origine<\/strong>.<\/p><\/li><li data-start=\"908\" data-end=\"973\"><p data-start=\"910\" data-end=\"973\">Les accessoires, manuels ou suppl\u00e9ments sont tous pr\u00e9sents.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ab479e elementor-widget elementor-widget-heading\" data-id=\"6ab479e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Processus de retour<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d092ba elementor-widget elementor-widget-text-editor\" data-id=\"7d092ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>a) Veuillez envoyer un <strong data-start=\"1032\" data-end=\"1045\">e-mail \u00e0 <\/strong>: <span \n                data-original-string='DZKAMAOrPd9qnC8Wjpd3YQ==610fvLQTDcpJiK8SZ5RwkvbrA=='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>in<span class=\"apbct-blur\">**<\/span>@<span class=\"apbct-blur\">*<\/span>wb.de<\/span><\/p><p>b) Veuillez fournir les informations suivantes :<\/p><ul><li style=\"list-style-type: none;\"><ul data-start=\"1135\" data-end=\"1214\"><li data-start=\"1135\" data-end=\"1152\"><p data-start=\"1137\" data-end=\"1152\">Num\u00e9ro de commande<\/p><\/li><li data-start=\"1156\" data-end=\"1177\"><p data-start=\"1158\" data-end=\"1177\">Nom du produit \/ SKU<\/p><\/li><li data-start=\"1181\" data-end=\"1214\"><p data-start=\"1183\" data-end=\"1214\">Motif du retour (facultatif)<\/p><\/li><\/ul><\/li><li data-start=\"1215\" data-end=\"1303\"><p data-start=\"1218\" data-end=\"1303\">Nous vous confirmerons votre retour par e-mail et vous communiquerons les \u00e9tapes suivantes.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54f132c elementor-widget elementor-widget-heading\" data-id=\"54f132c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Frais d'exp\u00e9dition<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa9dbd5 elementor-widget elementor-widget-text-editor\" data-id=\"aa9dbd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"1334\" data-end=\"1437\"><p data-start=\"1336\" data-end=\"1437\">Les retours standard sont renvoy\u00e9s \u00e0 vos frais, sauf accord contraire.<\/p><\/li><li data-start=\"1438\" data-end=\"1570\"><p data-start=\"1440\" data-end=\"1570\">Apr\u00e8s r\u00e9ception et v\u00e9rification de la marchandise, nous remboursons le prix d&rsquo;achat dans un d\u00e9lai de 7 jours ouvrables sur le moyen de paiement initial.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f2e059 elementor-position-inline-start elementor-mobile-position-inline-start elementor-widget-mobile__width-inherit elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"1f2e059\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-exclamation\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M176 432c0 44.112-35.888 80-80 80s-80-35.888-80-80 35.888-80 80-80 80 35.888 80 80zM25.26 25.199l13.6 272C39.499 309.972 50.041 320 62.83 320h66.34c12.789 0 23.331-10.028 23.97-22.801l13.6-272C167.425 11.49 156.496 0 142.77 0H49.23C35.504 0 24.575 11.49 25.26 25.199z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tRemarque\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tIl s'agit d'une offre de complaisance volontaire.<br><br>Nous nous r\u00e9servons le droit de refuser les retours si les conditions ne sont pas remplies.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Retours et \u00e9changes (\u00e0 titre commercial) Ch\u00e8re cliente, cher client, M\u00eame si nous ne sommes pas l\u00e9galement tenus d&rsquo;offrir des retours en Suisse, nous souhaitons vous donner la possibilit\u00e9, \u00e0 titre commercial, de retourner les produits dans un certain d\u00e9lai. 1. D\u00e9lai de retour \u00c0 titre commercial, nous accordons un d\u00e9lai de retour de 30 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":26,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3998","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/awb.de\/fr\/wp-json\/wp\/v2\/pages\/3998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/awb.de\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/awb.de\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/awb.de\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/awb.de\/fr\/wp-json\/wp\/v2\/comments?post=3998"}],"version-history":[{"count":4,"href":"https:\/\/awb.de\/fr\/wp-json\/wp\/v2\/pages\/3998\/revisions"}],"predecessor-version":[{"id":4003,"href":"https:\/\/awb.de\/fr\/wp-json\/wp\/v2\/pages\/3998\/revisions\/4003"}],"wp:attachment":[{"href":"https:\/\/awb.de\/fr\/wp-json\/wp\/v2\/media?parent=3998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}